It's important to know when messages sent from your Syncro account are flagged as spam. If your messages have NOT been sent due to Syncro's spam filter, you will be able to see them in the Spam Logs.

Note: If you want to bypass Syncro's spam filter, you can bring your own Set Up SMTP and SMS services. For the latter, check out our Flowroute and Twilio integrations.

View Messages Flagged as Spam

To view messages flagged as spam, follow these steps:

1. Navigate to Admin > Emails/SMS. Syncro displays the Spam Logs:
   

For each message flagged as spam, you'll see a row containing:

1. Date/Time: The date and time the message was attempted to be sent.
2. Type: SMS or Email.
3. User: The username of the message sender.
4. Destination: The phone number or email address of the person for whom the message was intended.
5. Message: The contents of the message. (If the message is long, the remainder may display in a tooltip.)

Tips: 

• Use the filter above the table to locate spam messages within a specific Date Range. You can also type in search criteria and press enter to filter table results through search.
• Like many tables in Syncro, you can also sort by column headers.

Get Notified About Spam

If you want to be notified about messages that get flagged as spam, enable the "Customer - Message Flagged as Spam” notification. 

Then whenever a message is flagged as spam, Syncro will send a notification to all Global Admins on the account as well as the User/sender.

See also: Customize & Assign Notifications and Notification Events Reference.