Notifications about tokens created using the Syncro API (under Admin > API - API Tokens):

• A new API Token was created
• An API Token was changed

Notifications about using the US Postal Snail Mail integration to manually send Invoices, and/or using SMS (you get 200 SMS credits for free each month):

• 10 Snail Mail Stamps Remaining
• 15 SMS Credits Remaining
• SMS Credits have run out
• Snail Mail Credits have run out

Notifications about your use of Syncro Appointments with your calendar:

• Appointment - Of yours is due in the next hour
• Appointment - Was created
• Appointment Booking - Created from widgets
• Appointment (for me) - Was created

Notifications about when someone selects an Asset to be monitored via SNMP:

• Asset - SNMP was enabled

Notifications about Asset Custom Date fields (most commonly used for being notified on warranty expiration dates and maintenance dates housed in Asset Custom Fields):

• Asset - Has a date field 30 days in the future
• Asset - Has a date field 7 days in the future

Notifications for Syncro Tenants attached to a Baseline, whenever the status of an individual Rule changes:  

• Baselines - Compliance Rule status updated

Note: You must also have the Notification toggle set to “On” for each Rule you want to be notified about.

Notifications about your use of Live Chat (enabled via the agent on the system tray menu inside a Policy for endpoints):

• Chat - New unassigned message while I’m offline
• Chat - New unassigned message while I’m online
• Chat - New unread message while I’m offline
• Chat - New unread message while I’m online

Note: You are considered to be online when you have at least one Syncro tab open in your browser.

Notification about creating a contact on a Customer record:

• Contact - Was created

Notification about someone replying to an email you send from within a contract:

• Contract - Someone replied

Notification for when one of your Users creates a new contract:

• Contract - Was created

Notification for when you integrate with a supported PBX:

• Customer - New Phone Call (caller ID system)

Notification about utilizing the Prepaid Hours Tracking System:

• Customer - Prepay Hour balance reaches zero

Notification about when a User selects this option on a Customer's Overview Page:

• Customer - Scripting was disabled

Notification for when a Customer is created:

• Customer - Was created

Notification for when someone replies to an email sent to the Customer:

• Customer Email - Someone replied

Notifications for when a message sent to the Customer is flagged as spam:

• Customer - Message Blocked

Note: Choose this notification is you're using Syncro's communication provider accounts so you know when we've blocked a message due to our spam filter.

• Customer - Message Flagged as Spam

Note: Choose this notification if you're using your own communication providers but want to know if messages sent from your Syncro account would be blocked by our spam filter. (We do not block messages sent using your own communication providers.)

Notifications related to the Clock In/Clock Out feature:

• Employee - Clocked in or out
• Employee - Edited Time Clock entry

Notifications related to Syncro Estimates:

• Estimate (of mine) - Is approved/declined
• Estimate - Is approved/declined
• Estimate - An Estimate was emailed to the customer
• Estimate - Email is replied to
• Estimate - Is approved/declined in portal (Customer Portal)

Notifications related to Syncro Invoices:

• Invoice - A late fee was added/increased
• Invoice - A payment failed on a recurring Invoice
• Invoice - A recurring Invoice was created
• Invoice - A recurring Invoice was skipped due to no line items
• Invoice - An Invoice email was replied to
• Invoice - An Invoice was emailed to the customer
• Invoice - Was created (5 minute delay)

Notifications related to Syncro Leads:

• Lead - A lead has been assigned to me
• Lead - Created
• Lead - Created via SMS
• Lead - Replied

Note: Leads in Syncro are connected to the Inbound Email generation for creating tickets from emails. If you want to have tickets created by email, we recommend disabling these and customizing your primary navigation bar to include Leads.

Notifications related to the Network Discovery feature:

• Network Discovery - Device Discovered

Notifications related to Syncro Parts:

• Parts/Logistics - Order was created
• Parts/Logistics - Order was received any Ticket
• Parts/Logistics - Order was received for my Ticket

Notifications about using an integrated Payment Processor with Syncro:

• Payments - A new card was stored in the Customer Portal
• Payments - A payment was made from the Customer Portal
• Payments - A stored card is expiring in 15 days
• Payments - A stored card is expiring in 30 days
• Payments - A stored card is expiring in 60 days
• Payments - A stored card was removed in the Customer Portal
• Payments - A stored card was updated in the Customer Portal

Notification for when a payment is applied to an invoice:

• Payments - A payment was made

Notification about using the Xero integration and is enabled in the Xero settings:

• Payments - A payment was made from a Xero Sync

Notification about products using the Purchase Order feature:

• Products - Pending order was fulfilled

Notification about products selected to "maintain stock":

• Products - Product or quantity was changed

Notifications about using the Purchase Order feature within Products & Services:

• Purchase Order (of any) - Past Due
• Purchase Order (of mine) - Past Due

Notification about using the RMA feature:

• RMA - Was created
• *RMA (Return Merchandize Authorization)

Notifications about RMM Alerts created by the Syncro Agent. 

• RMM Alert - Getting stale (daily rollup)
• RMM Alert - Was auto-resolved
• RMM Alert - Was created

Note: RMM Alert selections are made inside Policies.

Notifications that apply if you have Asset Approval enabled under Admin > RMM Preferences:

• RMM Asset - Approved
• RMM Asset - Denied
• RMM Asset - Pending Approval

Notifications about devices and the Syncro Agent:

• RMM Asset - Application installed
• RMM Asset - Application uninstalled
• RMM Asset - Application updated
• RMM Asset - Was created

Notifications about any created Reminders:

• Reminder - Is due within the next hour

Note: Click your name in the Syncro header bar and select +New Reminder.

Notification about a Return credited in the Returns Manager under Products & Services:

• Return - Was created

Notifications related to the use of SLAs on Tickets:

• SLA - Breached on any Ticket
• SLA - Breached on my* Ticket
• SLA - Breaching soon on any Ticket
• SLA - Breaching soon on my* Ticket
• SLA - Breached on Subscribed Ticket: Notifies anyone subscribed to the ticket when the SLA has been breached. 
• SLA - Breaching Soon on Subscribed Ticket: Notifies anyone subscribed to the ticket when the SLA is breaching soon. Tech leads and/or managers can use this notification to stay on top of any potential SLA breaches across all tickets, for example.

*“my” refers to the technician assigned to the ticket.

Notification about when a script in Syncro fails to run:

• Script - Failed

Notifications related to “maintain stock” items under Products & Services:

• Stock Take - A recurring Stock Take was created
• Stock Take - A stock take has been assigned to me

Notification available to those with either a trial or paid subscription to Microsoft 365 & Entra ID Backup. By default, this notification is enabled in the Syncro Cloud Backup Notification Set and will send an Email with resolution instructions when the system is unable to backup any new data for the Syncro Tenant. 

Notifications about when a ticket is created:

• Created (for anyone) [ticket created from anywhere]
• Created from Agent Contact Form [ticket created from system tray menu]
• Created from email [ticket created from Inbound Email]

Notifications about statuses:

• Status Was Changed on Any Ticket
• Billing Status was changed (during a Ticket update)
• Was resolved (this specific Ticket status change)
• Ticket - Status Was Changed on My Ticket: Notifies the User/tech assigned to the ticket when the ticket Status field is changed by someone else. (Syncro does not send this notification if the User/tech assigned to the ticket is the person who changed its status.)
• Ticket - Status Was Changed on Subscribed Ticket: Notifies anyone subscribed to the ticket when the ticket Status field is changed by someone else. (Syncro does not send this notification to the subscriber who changed the ticket Status.)  

Notification about when a ticket is assigned to a User:

• A ticket has been assigned to me

Notification about Ticket Automations (under Admin > Tickets - Preferences):

• Automation was triggered

Notifications about Ticket Communications:

Note: "Customer-facing comments" is a general term used to describe the three types of communications shared with customers (external users). It includes Public Notes, Email, and SMS Texts. "Hidden comments" is another term for Private Notes. These communications are shared INTERNALLY ONLY. 

• A customer replied to any Ticket
• A customer replied to my Ticket
• A customer replied to subscribed Ticket
• A Customer-Facing Comment Was Added to a Subscribed Ticket: Notifies any Users/techs subscribed to the ticket when someone else saves a Public Note, Email, or SMS text.
• A Customer-Facing Comment Was Added to Any Ticket: Notifies any Users/techs when someone else saves a Public Note, Email, or SMS text on any ticket.
• A Customer-Facing Comment Was Added to My Ticket: Notifies the User/tech assigned to the ticket when someone else saves a Public Note, Email, or SMS text.  Syncro doesn't send this notification to the person who saved the comment.
• A hidden comment was added to any Ticket
• A hidden comment was added to my Ticket
• A hidden comment was added to subscribed Ticket
• Ticket - I was @mentioned in a Ticket

Notifications that apply if you use Due Dates with Tickets:

• Is due in the next 15 mins
• Of yours is due in the next 15 mins
• Is Subscribed and Due in the Next 15 Mins: Notifies anyone subscribed to the ticket when the ticket is due in the next 15 minutes. Tech leads and/or managers can use this notification to stay on top of due dates for all tickets, for example.

Notifications that apply only if Intake Forms or Outtake Forms are enabled (under Admin >Tickets - Preferences):

• An Intake Form was emailed to the ticket contact
• An Outtake Form was emailed to the ticket contact