These improvements cover updates made since the May 7 release.

New Features

Entra ID User Sync 2.0 

We have rebuilt our Entra ID User Sync.  You can connect individual tenants or your CSP to have more granular control over which users or groups you sync with Entra ID.  The new Entra ID User Sync addresses pain points with the old sync such as:

• Running hourly instead of daily, to keep your end users in the platform better aligned with Entra ID.
• Providing more options to help you pull the right Users from your MS tenants. For instance, in addition to Department and User Type, you can now pull end users based on Groups, Domain, Office Location, and Licenses when setting up the new Entra ID Sync. 
• Showing disabled users in Entra ID as Microsoft Disabled in Syncro; these can be filtered out of the End User List for the Customer Organization. 

Like the old Entra ID User Sync, the new sync is available with the Team Plan.  If you are using the old sync, you can run it in parallel with the new sync during a transition period.

Read more here: Getting Started with Microsoft 365 Management. 

Microsoft User Actions in Syncro 

With Syncro’s Microsoft user management features available on the Team Plan, you can perform Microsoft Entra ID management actions for customers. Reset passwords and manage MFA methods for Entra ID users directly from the Syncro portal, eliminating the need to switch between platforms and saving you valuable time, simplifying workflows, and enhancing security for customers.  

Microsoft User Actions are enabled by default for all Global Admin users on Team Plan.  For Technicians on Team Plan, it needs to be enabled in their Security Group.

Read more here: End User Details and Actions. 

Network Discovery Enhancements 

Keep your device list accurate, fix issues quickly, and avoid issues before they arise or grow. These user-driven improvements to the Network Discovery featutre on the Team Plan include sending you instant notifications for newly discovered devices, cancellation of active scans, detailed error messages during agent deployment, and providing visibility into critical profile configurations like the primary node. Additionally, the auto refresh functionality on the Discovery Profile page eliminates the need to manually reload pages to track scan progress, allowing you to stay in control and save time. 

Read more here: Work with Network Discovery Profiles. 

Universal Billing with Proofpoint

Universal Billing brings daily usage counts from your third-party vendors and maps that usage to respective customer records within Syncro. Those counts can be carried over into your Recurring Invoicing, allowing you to set it once and never spend another minute on it again. Counts will automatically adjust on your recurring invoices as licenses are incremented and decremented within your third-party vendor, just like we do today with our asset and contact counters.

Universal Billing is currently available with Proofpoint, and we’ll be adding support for both new and existing Marketplace vendors throughout the year.
 

Learn more here:

Mobile App Enhancements

Easily manage End Users from within Organizations in the Syncro Mobile App. Building on our previous mobile update, we’ve introduced the ability to Search, Create, View, and Edit End Users from the Organization page in the Syncro Mobile App. This update creates the framework from which we can continue to build functionality to facilitate Technicians in the field to execute on assisting their clients.

For information about what else is coming, please visit the Syncro Platform Roadmap.

Improvements & Fixes to Existing Features

In response to your input, we have added several Quality of Life updates this month. You can now use a new ticket automation action to easily add subscribers to tickets. We’ve also resolved issues with the script editor search, the persistence of the ‘Tax Exclusive’ migration banner, and ticket status updates in automations. Additionally, organization names in the Contract Index are now clickable links, and the Admin Settings page is fully accessible on mobile devices.

Here are details on those and other improvements and fixes we've made in this release:

APIs

Added the ability to view and manage product SKUs in the API

Assets

• Fixed an issue on the 'System Info' tab of the Asset detail page where clicking the sidebar menu did not automatically direct to the selected section.

Contracts

Updated the organization names listed in the Contract Index page to be a link to the corresponding organization.

End Users

• Job Title and Tags have been added as column options on the new End User list page.
• Microsoft Principal Name has been added as a column option on the new End User list page for Customer Organizations syncing with Microsoft Entra ID.  This can be used to determine if the End User is mapped to a Microsoft Entra ID User.

End User Portal

Updated the new end user portal to automatically populate the organization's address when making payments on invoices.

Invoices

• Fixed a render issue that prevented the Year tags from correctly displaying in Line Item Descriptions.
• Updated the table filtering on the Recurring Invoice page to handle pagination, so that any filter applied would include schedules from multiple pages.
• The Next Billing column will now sort in ascending or descending order when clicked.

Mobile App

Fixed an unexpected behavior which resulted in the Assigned End User to be cleared when updating the Ticket.

Organizations

Updated the archived organizations page to support searching for archived organizations.

Reports

• Addressed an issue with the Open Balance Report where, in some cases, the open and net balances due were inaccurate.
• Added Windows Update Compliance visual and text blocks to the Internal and Executive Summary Report Builders.

Scripts

• Fixed an issue that led to the time picker not displaying as expected in Dark Mode.
• Fixed an issue with the script editor where searching for keywords in the editor using 'CTRL-F' / 'CMD-F' would cause the page to unexpectedly refresh.

Tickets

• Resolved an issue where line breaks were not displaying as expected in the 'Terms' section of outtake forms when generating to PDF.
• Ticket Views can now be applied to the Open Ticket Dashboard giving control to what tickets display on the dashboard.
• Updated the ‘Contract’ dropdown field on tickets to clearly denote contracts that have expired.
• Added a new ticket automation action to ‘Add Subscriber’ to tickets.
• Fixed an issue where renaming ticket statuses in Admin preferences would not update the status if used in Ticket Automation, causing the automation to no longer run.
• Fixed an issue where grouping by Customer on the new Ticket page was not showing the Customer name in the header.

Other

• Removed the 'Help Center' link in the user drop-down menu that directed to our deprecated community knowledge base— new doc center is now accessible in the Resource Center (Question Mark Icon) pinned on the top-nav of all pages in the app.
• Updated the Admin Settings page to be accessible on mobile devices.