Subscribe to Backup

Subscribing to Microsoft 365 and Entra ID backup while your trial is still active is the best next step; this will preserve any configuration settings you've specified and ensure there are no interruptions in backing up your customers' important data.

When you subscribe, you'll:

• Get configuration, monitoring, and restore functionality for both Microsoft 365 and Entra ID backup,
• Receive full retention capabilities and unlimited storage under a fair use policy. 
• Be charged in arrears per billable user per month based on the monthly peak number of Microsoft users backed up.

While Your Trial Is Still Active

To subscribe to Microsoft 365 and Entra ID backup while your backup trial is still active, follow these steps:

1. Navigate to Admin > Integrations - App Center.
2. Select the Syncro Cloud Backup app card.
   Tip: You'll find Cloud Backup under the “Backup” category.
3. On the Syncro Cloud Backup integration page, re-review the information and click Subscribe.
4. In the Subscribe to Cloud Backup pop-up window: 
   • Use the radio button to specify whether you'd like to maintain your trial configurations for the number of tenants shown (the default) or discard them and start over. 
   • Check the box to acknowledge the billing information displayed in the confirmation message, then click Subscribe.
5. Navigate to any Syncro Tenant Details Page to onboard new backup customers.

Tip: If you are not happy with the current user count and want to reduce the potential cost, return to your Syncro Tenants and Modify Users or Data Being Backed Up.

Congratulations---you're now a full backup subscriber and you can market your excellent backup service to all of your customers.

After Your Trial Has Ended

You can subscribe to Microsoft 365 and Entra ID backup at any time using the instructions above.

If you're within 30-days of an expired trial, you'll see the option to maintain your configurations (step 4); after that, you'll no longer be asked and will need to redo any configurations after subscribing.

If your trial ends and you don't subscribe, you will NOT be billed.

Unsubscribe from Backup

IMPORTANT: When you unsubscribe, backups will continue running and will be available for access or restore until the end of the current month. After that, backups will stop running and you will immediately lose access to all backup data, functions, and configurations for all tenants. Additionally, all data backed up will be scheduled for permanent deletion (30 days). Should you re-subscribe to backup and re-enable backups for your tenants, backups will restart and the data, functions, and configurations for it will once again be accessible. Depending on how much time has passed, historical data may or may not be available.

To unsubscribe from Cloud Backup at any time, follow these steps:

1. Navigate to Admin > Integrations - App Center.
2. Select the Syncro Cloud Backup app card.
   Tip: You'll find Cloud Backup under the “Backup” category.
3. Click Unsubscribe.
4. In the pop-up window that appears, select one or more Reasons and optionally, provide any Details. 
5. Click End Subscription. 

The Cloud Backup section of your Syncro Tenant Details Page no longer displays backup information.

Depending on when you unsubscribe, you may receive one or more remaining invoice:

End Your Microsoft 365 & Entra ID Backup Trial

IMPORTANT: When you end your backup trial without subscribing, backups will stop running and you will permanently lose all backup data, functions, and configurations for all tenants. 

To end your trial before your 14 days is over, follow these steps:

1. Navigate to Admin > Integrations - App Center.
2. Select the Syncro Cloud Backup app card.
   Tip: You'll find Cloud Backup under the “Backup” category.
3. Click End Trial.
4. In the pop-up window that appears, select one or more Reasons and optionally, provide any Details. 
5. Click End Trial. 

The Cloud Backup section of your Syncro Tenant will no longer display backup information. If you change your mind, you can subscribe at any time.