Documentation Center
About Backup Pricing & Fair Use Policy
Table of Contents
Pricing
When you're subscribed to Microsoft 365 and Entra ID backup you will be charged $1.90 per billable user per month, based on the monthly peak number of Microsoft users backed up.
Note: If your 14-day backup trial ends and you do not subscribe, you will NOT be billed.
Billable Users
If a user is licensed and backups are enabled for them, that user is considered a billable user; you are charged for them and they are counted.
The table below describes in more detail how Syncro bills for various user/licensing situations and how those situations impact the Fair Use Policy.
| User/License | Billable? | Counted for Fair Use Policy? |
|---|---|---|
| Internal User - Licensed | Yes | Yes |
| Internal User - Unlicensed | No | No |
| External User - Licensed | Yes | Yes |
| External User - Unlicensed | No | No |
| Shared Mailbox - Licensed | Yes | Yes |
| Shared Mailbox - Unlicensed | No | No |
| Resource Mailbox | No | No |
Example Billing Scenarios
If during the course of a month, you move any user (internal, external, or shared) from licensed to unlicensed, they will still be counted in the High Water Mark (HWM) and you will be charged for that user in the current month. Going forward, however, you will not be charged.
If during the course of a month you add any licensed user (internal, external, or shared), you'll be charged for that user in the current month and for all months they're licensed.
Tips:
- You can always verify which users you're being billed for using the Cloud Backup Reports.
- Whenever you onboard a new backup customer, Universal Billing is automatically enabled. This means that after a quick configuration, you'll easily be able to charge your customers for Microsoft 365 and Entra ID backups directly from Syncro.