This document describes how to manage notifications so you can be alerted when Syncro's audit of a Tenant violates one or more Rules in its attached Baseline.

IMPORTANT: Notifications for rules:

• Follow standard conventions for customizing & assigning notifications via the Notification Center. However, for Rule notifications to work, you must also check one or more boxes for the “Baselines - Compliance Rule status updated” event. See also: Notification Events Reference.
• Are OFF by default (so you don't get inundated with alerts when the Baseline activates). You should enable notifications for the specific Rules you care about most. Ideally these go to members of your Security Team.

View Existing Notifications

A notification for a Rule inside a Baseline is ON when:

• a green checkmark appears in the Notification column of the Rules list: 
  
• and the “Notification” Auto Response is toggled ON in the Rule Details panel:
  

This means you'll receive whichever type of notification you've configured (for example, “In-App Notify” and/or Email) if an audit finds that an attached Syncro Tenant violates the Rule. (See also: Customize & Assign Notifications.)

Create a New Notification

In the Baselines module, there are two ways you can set notifications. The first method works better for a single Rule; the second works better for multiple Rules. 

For a single Rule, follow these steps:

1. Click a row in the Rules list to display the Rule's Details panel.
2. In the Auto Response section, click the Notification toggle to turn it On or Off.
3. Click Save Rule Changes to confirm, or Clear Rule Changes to cancel.

For one or more Rules, follow these steps:

1. Check one or more boxes next to Rule(s) in the Rules list.
2. Click the “Set Rules” dropdown menu, then select either “Notify” or “Don't Notify.”
3. Click Save Rule Changes to confirm, or Clear Rule Changes to cancel.

Use In-App Notifications

If an audit finds that an attached Syncro Tenant violated the Rule, the bell icon in the Syncro Header alerts you:

When you click the bell icon, the Notifications side panel shows more details about the rule failure:

Click the red X to dismiss the notification, or click the notification itself to view details about the failed rule.