Syncro Subscriptions & Billing

Updated at Mar 05, 2026
By Kali Patrick

Table of Contents

Choose a Subscription Subscription Logistics Per-User Billing Add-On Billing Update Your Subscription Cancel Your Subscription Pre-Cancellation Checklist Expired Subscriptions

Syncro offers annual, month-to-month, and annual with monthly billing subscriptions for our Core and Team Plans.

Choose a Subscription

Choosing the right subscription is all about balancing cash flow with long-term stability. To help you decide which rhythm fits best, here are the details:

	Annual	Month-to-Month	Annual (Monthly Billing)
Payment style	Single annual payment	Pay as you go	Manageable monthly payments
Best for…	Yearly budgeting	Short-term flexibility	Consistent value & cash flow
Subscription Period	12-months	30-days	12-months
Add-on Billing	Monthly	Monthly	Monthly

Many people find that the Annual with Monthly Billing option offers the most strategic advantage for a growing business. It’s designed to give you the best of both worlds:

Cash Flow Friendly: You enjoy the stability of an annual subscription without the large upfront cost. This keeps more capital in your pocket for other business needs.
Predictable Budgeting: Your base price remains consistent every month for the duration of your subscription, making your overhead easy to forecast.
Seamless Management: You receive all the benefits and features of our annual subscription while keeping your payments spaced out in easy, monthly installments.

Subscription Logistics

To keep things simple and streamlined for your administration, all users on your account share the same billing cycle.
Any add-ons you include will be billed monthly, regardless of your main subscription type.
For your convenience, subscriptions automatically renew at the end of their period unless you contact us and request to stop the automatic renewal.
If you’re on an Annual with Monthly Billing subscription and choose to stop renewal, your service and monthly payments will continue until the end of the annual subscription period.

Note: To manage your subscription, update your payment information, or view invoices, see Set Up Your Syncro Account.

Per-User Billing

Syncro's billing structure is on a per-user basis. You will be billed for the number of Syncro Users you have active at the time of your subscription renewal.

You can add or “enable” users, as well as disable users on your account at any time during your billing cycle.

Additions

When you add a new user to your account, you will be billed for the user immediately. You will be billed a prorated amount depending on how far into your billing cycle you are.
If you attempt to add a new user and the payment fails, our system will flag your account as having a failed transaction. While this flag is active, you will be prompted to update your payment method upon login and will have limited access to the Admin page. Once we are able to process the payment, the flag will be lifted from your account. If you have any problems during this process, please reach out to our billing department at billing@syncromsp.com.

Removals

To ensure you are not billed for users you no longer need, you must disable users before your subscription renewal day. Once a subscription renews, Syncro does not offer refunds for any users disabled mid-billing cycle.
When a user is disabled on your account, you do not receive a credit or refund for any remaining time. Instead, the user license remains active and available for use until the end of your current billing cycle. Once your current billing cycle ends, your subscription renews at the number of users you have active at that moment. For example, you could disable “User A” 20 days before the end of your billing cycle and during those 20 days, you could add “User B” without being charged again. User B would be using the license available on your account from disabling “User A”.

To add or remove Syncro account users, see the Add & Assign Users to Security Groups documentation.

Add-On Billing

We offer a number of third-party integrations or “add-ons” that you can use and resell to your own customers. These add-ons are billed directly through Syncro to you. Any enabled add-ons will be billed via a monthly invoice. If you are on an annual subscription, you will still be billed monthly for all add-ons.

All of our add-on options are billed in arrears, which means that we bill for the prior months’ usage. For instance, your July invoice would be for your add-on usage in June.

Below are links to documentation for each of the add-ons we offer. You can learn more about their billing and pricing options there:

Update Your Subscription

You can update your subscription at any time within Syncro. However, not all subscription updates take effect right away. Please read the sections below to understand how different selections will affect your subscription.

There are changes that take effect immediately and changes that take effect at the end of the current subscription period.

Immediately

These updates apply to your account right away. Your payment method will be charged for any price difference, and any remaining “time” on your current subscription will be credited back as a prorated amount. Plan features update immediately.

Core monthly → Team monthly
Core annual → Team annual
Core monthly → Core annual
Core monthly → Team annual (Team features enabled immediately)
Team monthly → Team annual
Core annual → Team monthly (Team features enabled immediately)

At the End of the Current Subscription Period

These updates are saved as pending and will only apply when the current subscription period ends. You’ll retain your existing plan’s features until that time.

Core annual → Core monthly
Team annual → Core monthly
Team annual → Team monthly
Team monthly → Core annual
Team monthly → Core monthly
Team annual → Core annual

Note: To manage your subscription, update your payment information, or view invoices, see Set Up Your Syncro Account.

Cancel Your Subscription

Notes:

As stated in our Service Terms, a cancellation notice must be provided at least 30 days in advance.
An active Admin user on the account must initiate the cancellation. (The request must come from an active Admin user on the account.)

To initiate a cancellation, follow these steps:

Navigate to Admin > Account Settings, then in the Subscription section, click the “Cancel Plan” link.
In the Cancel Subscription pop-up window, select a reason. You must check the box to acknowledge that upon the expiration of your subscription, any add-ons that are not migrated will be deleted in the next 30 days.
To proceed, click Initiate Cancellation.

This notifies our Billing Support Team to process your cancellation. The team will send you a confirmation email and date for when your subscription officially expires.

IMPORTANT: If you use add-on services (e.g., MAV or Remote Access), you will receive a final billing(s) for these services, as they are invoiced in arrears for prior usage.

Once your cancellation request is processed, we will update your subscription to ensure it does not automatically renew. Your subscription will remain active for the full billing cycle following your 30 day notice, after which it will expire.

Note: If you have an annual subscription and do not provide a cancellation notice at least 30 days prior to your renewal date, your subscription will automatically renew.

Pre-Cancellation Checklist

While we are sad to see you leave, we want to make sure you take the necessary steps prior to your subscription expiring. Please take a moment to go over the following tasks we recommend. If you have any questions, please reach out to our support team for assistance.

Export any data you want to keep. Please make sure any important data has been exported before your subscription expiration. For assistance in exporting account data, contact support at help@syncromsp.com.
Turn off any recurring processes such as recurring invoices and automatic notifications.
Disable, migrate, or delete any paid add-ons you are currently using.
Acronis add-on: We currently do not disable backups or delete any data stored using the Acronis integration. Please ensure that you either migrate your Acronis instance from Syncro or delete your account prior to your subscription expiring. See the Acronis Cyber Protect documentation for more information.

Expired Subscriptions

Subscriptions expire for two reasons, the first being if a subscription cancellation has been requested.

The second is if an invoice is not paid within our payment window. If your subscription is expired due to failure to pay an invoice, the invoice in question will remain open in a past-due state on the account. Past-due invoices do not close until they are paid in full and we will attempt to collect payment whenever possible. Any past-due invoices that we have collected payment for are non-refundable.

If you want to resubscribe to Syncro, you will be required to pay for any past-due invoices(s) first. Our system will automatically attempt to collect payment for the past-due invoice(s) once you've entered a new form of payment. You will be able to select a new plan and pay for a new subscription if we are successful in collecting payment for all past-due invoices. This new plan and new subscription and you will start a new billing cycle.

If your subscription expires due to failure to pay an invoice and you choose to resubscribe to Syncro, the following will happen: our system will automatically attempt to collect payment on any past-due invoices in the order of oldest to newest. You can then select a new subscription to start. You will be invoiced for this new subscription immediately and a new billing cycle will be started for your subscription.

If you see that you are charged multiple times after resubscribing to Syncro, it is from our system automatically collecting payment for past-due invoices that are owed to us.