IMPORTANT: 

• Syncro does not generate or save your passwords and/or credentials. We recommend the use of strong passwords and/or the use of a password manager.
• Syncro does not prompt users to change their password after any specific period of time; however, with compromised password detection users are informed you if a password has been found in a compromised password list.

Syncro Password Requirements

Syncro account passwords should be at least 12 characters in length (max 128), and contain:

• lower case letters (a-z)
• upper case letters (A-Z)
• numbers (0-9)
• special characters (e.g. !@#$%^&*)

Passwords cannot be the same as the User's email in any way.

Change Your Password

If you're a User with a Syncro account and you want to change your password, follow these steps:

1. Click your name in the upper right of the Syncro header to open your Syncro User Profile.
2. Select the "Profile/Password" option. Syncro displays the Password / Login-Pin / API Key page:
   
3. Enter your current password, then the new password twice to confirm it. 
4. Click Update Password.

Reset a Forgotten Password

Should you forget your password, click the “Forgot Password” link on your Syncro login page:

On the page that displays, enter the email address associated with your Syncro account.

If your email address exists in the Syncro database, you'll receive a password recovery link at your email address within a few minutes.

Your password won't change until you access the link in the email to create a new one.

Change a Specific User's Password

If you want to reset a specific User's password (i.e., as a Global Administrator), follow these steps:

1. Navigate to Admin > Syncro Administration - Users. The Users table displays.
2. For the User whose password you want to change, click Password / MFA. (Alternatively you could click Details, then Change Password / MFA in the upper right corner.):
   
3. If prompted, enter your own password and click Enter to gain access to the Change Password page:
   
4. On the Change Password for [User Name] page, enter the new password twice to confirm it: 
   
5. Click Update User. The User will be logged out of all currently open sessions and will need to log in again with the new password.