Syncro's Dashboard module gives you a quick and easy way to see what's happening across your organization. To access it, click the Dashboard tab:

Note: Syncro updates the data in the Dashboard every hour, but the page does not reload automatically. If you install a browser extension like Easy Auto Refresh, please know we've not tested this.

Tip: Click Enable Full Screen to remove the primary navigation bar and see more of the Dashboard. From there, you'll be able to turn Dark Mode on/off and disable the full screen when you want.

Ticket Metrics

The top portion of the Dashboard contains metrics related to ticket productivity, including:

• The number of tickets opened, closed, and updated today,
• The number of tickets due today and in the coming days, and  
• Information for evaluating your team's response time (e.g., Average First Response Time and Average Time to Resolution).

Notes: 

• A Stale Ticket is one that hasn't been updated in over 3 days.
• Hyperlinked numbers are clickable. For example, click the number under "Opened Today" and Syncro will display the tickets opened today.

Below these, the Dashboard displays:

• Tickets per Active Customer: TBD
• Computers with Alerts: The number of assets that currently have open alerts. Click the hyperlinked number to display the Assets & RMM table, pre-filtered by the computers with open alerts.

Alerts & Additional Metrics

The middle portion of the Dashboard primarily contains alerts, as well as some additional metrics, including:

• Alerts by Computer: An arch graph displaying alerts per computer type. Click a portion of the graph to display your Open RMM Alerts page, pre-filtered by the assets of that computer type throwing the alerts.
• Alerts by Type: An arch graph displaying open alerts by their alert type. Click any portion of the graph to display your Open RMM Alerts page, pre-filtered by assets throwing that alert type.
• Open Tickets: An arch graph displaying open tickets per assigned technician.  Click any portion of the graph to display your Tickets page, pre-filtered by the open tickets assigned to that tech.
• Active Subscriptions: An arch graph displaying the proportions of each Recurring Invoice type (e.g., Invoice, Asset Counter, etc.).

The bottom portion of the Dashboard contains additional metrics, including:

• Ticket Count: A vertical bar graph displaying the number of tickets open and closed over the last 6 months.
• Active Subscriptions by Frequency: A horizontal bar graph displaying the number of Recurring Invoices by billing frequency (e.g., for the last Week, Month, Quarter).
• Devices Added Per Month: A line graph displaying the number of assets added over the past 6 months.