Pre-Migration Understanding

IMPORTANT: Read this entire document thoroughly to make sure you understand what happens during a migration, and what will require touches and authorizations after migration.

Notes:

• Migrations are ONE WAY. Once an account has been migrated to Syncro, we cannot reverse that and make it a RepairShopr account again.
  • Remember Syncro has a trial and we recommend checking it out first.
• Once the migration is complete your RepairShopr account will no longer be accessible.
• We do not guarantee that all future RepairShopr features are present in Syncro.

We highly recommended you read on; make this decision wisely.

Post Migration Considerations

These things can't be brought over to your new account:

• Existing RMM integrations with MaxFocus, NinjaRMM, or Watchman
• Custom Domains
• Square Integration
• ScreenConnect and TeamViewer - We do offer native Splashtop Integration

These things will need to be reconfigured after you have migrated if you are using them:

• Quickbooks Online - Just needs re-authorization after the migration. Settings and previously synced data will remain intact afterward.
• QuickBooks Desktop - The web connector file from RepairShopr will need to replaced with the Syncro one after the migration. Settings and previously synced data will remain intact after initial sync.
• Xero - Just needs re-authorization after the migration. Settings and previously synced data will remain intact afterward.
• Zapier

Other things to know:

• Any API usage will need to be updated to use your new account URL.
• If you use a custom inbound email to receive tickets and leads you'll need to adjust how that is forwarded to point to a new address, using '@syncroemail.com'.
• A Kabuto integration can be migrated. Support will discuss what that will look like during the migration conversation.
• The Customer Portal links will be updated too. Old email links will generally still work for your customers, they will be redirected to the new site.
• Some integrations in the app center are not currently available, please contact support for specific questions.

Request a Migration

IMPORTANT: The move from RepairShopr to Syncro cannot be undone. Be sure to read the above conditions thoroughly and reach out to support if you have any questions.

The owner of an account can request the transfer of your RepairShopr account here: https://(your subdomain).repairshopr.com/accounts/migration_request