Delete/Disable a User

You can disable a Syncro User in your account, which is equivalent to deleting them.

1. Navigate to Admin > Users.
2. Next to the desired user, click Disable User:
   
3. Select the reason you are disabling them and click Disable User Account:
   
4. Navigate to Admin > API - API Tokens to delete any tokens they use or have created. 
   IMPORTANT: Users can still access site features and use the mobile app with these tokens even though their account is disabled.
5. Look for any tokens with their name by them and click the red X to delete them. If they used the mobile app, for example, you will see a nameless token with their name as the creator, as shown below. Same for any tokens that others shared with them. 
   WARNING: If those tokens are used by anyone else, such as for Zapier access, you will need to create new tokens and update any apps that used them:
   

Restore/Undelete/Re-enable a User

To view previously disabled Syncro Users in your user list and possibly re-enable them, follow these steps:

1. Navigate to Admin > Users.
2. In the upper right, click Show Disabled Users:
   
3. If you want to re-enable a user, to the right of that user, click Details.
4. Uncheck the “Disable Account (Termination)” box:
   
5. Click Update User.