Act on Network Discovered Devices

Updated at Jun 05, 2025
By Kali Patrick

Table of Contents

Prerequisites About the Network Discovery Table Take Actions for Discovered Devices Bulk Agent Installation

Once a Network Discovery Profile has run a scan and locates additional devices, you can install Syncro Windows Agents on them or if that's not possible, manually create an asset using the information gathered from the discovery process.

This document describes the results you'll see for completed network discovery scans as well as the actions you can take on discovered devices. Read on, or watch this short video to learn more:

Prerequisites

Network Discovery is available on Syncro's Team Plan. No additional installation is required to use it.
If you're on the Team Plan but don't see the top-level Network Discovery tab, click your User Profile Menu, then select Tabs Customization to add it. Reload the page to see the changes.
Network Discovery features require that a Syncro User has appropriate security permissions.
IMPORTANT: To be able to install the Syncro agent remotely, you'll need to ensure that additional prerequisites are met.

About the Network Discovery Table

The Network Discovery table displays when you click “Network Discovery” in the primary navigation bar, or the “Network Discovery” subtab from a specific Organization's Details page.

This table has two views: Profiles and Devices; the view you're currently on is shaded in the toggle button, which you can use to change it:

Profiles View

In the “Profiles” view, this table is called “Network Discovery Profiles,” and contains the following information:

Discovery Profile: The Network Discovery Profile(s) responsible for locating the device. Click the hyperlink to open the Network Discovery Profile pop-up window and quickly edit the profile.
(Customer) Organization: The Organization associated with the Network Discovery Profile. Click the hyperlink to open their Details Page. (This column only appears if you're viewing discovered devices from the top-level Network Discovery tab.)
Primary Node: The name the asset on the Organization's network used as a starting point/probe for the discovery process.
Status: The most recent status of the discovery profile. Values are: Completed (green), In Progress (blue), and Stopped (red). Syncro refreshes the status automatically, and you can always trigger one with a page refresh.
Last Discovery Date: The timestamp for when the Network Discovery Profile was last run. If the run was cancelled, this column displays “N/A.”
Next Discovery Date: The timestamp for when the Network Discovery Profile will run next. If the profile is not recurring, this column displays “N/A.”
# Last Discovered Assets: The number of assets discovered during its run on the Last Discovery Date. Click the hyperlink to toggle to the Devices view for this Network Discovery Profile.

Buttons appearing in the Profiles view include: Run Now and Stop Run. See Manually Start a Network Discovery and Cancel an In-Progress Discovery for more information.

Ellipsis allow you to Edit the Profile, View (Profile) Results, or Delete (the Profile).

Devices View

In the “Devices” view, this table is called “Network Discovered Devices,” and contains the following information:

Device Name: The name of the discovered device. You'll see the Asset Name if an asset has already been created; if not, the Device Hostname, MAC address, Vendor, or Unknown Device displays instead. Click the hyperlink to open a side panel with more detailed information about the device and take action.
Discovery Profile: The Network Discovery Profile(s) responsible for locating the device. Click the hyperlink to open the Network Discovery Profile pop-up window and quickly edit the profile.
(Customer) Organization: The Organization associated with the Network Discovery Profile. (This column only appears if you're viewing discovered devices from the top-level Network Discovery tab.)
Status: The status of the discovered device. Values are: Unmanaged (gray), Install Failed (red), Installing Agent (yellow), Awaiting Approval (blue), and Managed (green). Syncro refreshes the status automatically, and you can always trigger one with a page refresh.
Vendor: The name of the company that manufactures the device.
OS: The detected operating system type.
IP Address: The IP address of the discovered device.
MAC Address: The MAC address of the discovered device.
First Discovered: The date and time the device was first discovered.
Last Discovered: The date and time the device was last discovered.

See Take Actions for Discovered Devices for possible next steps.

Take Actions for Discovered Devices

To take action on a discovered device, follow these steps:

Navigate to the Network Discovery table. You'll be in the “Profiles” view:

Tip: You can get here from either the Organization's Details Page's “Network Discovery” subtab, or from the Network Discovery tab in the primary navigation bar.
Click “Devices” to switch to that view.
Click on a hyperlinked Device Name in the Network Discovered Devices table to open the right side panel:

The button that Syncro displays at the bottom right is based on the device's Status and Syncro user permissions. Possible actions may include:

Action Button	Description / Possible Outcomes	Permission Required
Install Agent	Available for discovered devices that show an “Unmanaged” status, support Syncro Windows Agent installation, and have valid credentials. Syncro first updates the status to “Installing Agent;” an “Installed” status means the agent has been installed but Syncro hasn't yet created the Asset. Depending on the outcome, subsequent statuses include: “Awaiting Approval” (if required) and “Install Failed.” Hover over the “Install Failed” status to see a tooltip with more information about the specific error. Successful installations show a “Managed” status on page refresh and will also display in the Assets & RMM page/table. If credentials are missing this button is disabled until they are added either at the profile or device level. See also: Bulk Agent Installation.	Asset - Create
Attempt Reinstall	Available for discovered devices that show an “Install Failed” status so you can try again. Syncro updates the status to “Installing Agent” while this action is in progress. Depending on the outcome, subsequent statuses include: “Awaiting Approval” (if required) and “Install Failed.” If the installation fails again, see Troubleshooting Network Discovery Issues. Successful installations show a “Managed” status on page and will also display in the Assets & RMM page/table.	Asset - Create
Approve Agent	Available for discovered devices that show an “Awaiting Approval” status. (See also: Asset Approval Process.) Approves the installed agent and transitions the device to a “Managed” status on page refresh. The device will display in the Assets & RMM page/table.	Assets - Assets Pending Approval
Deny Agent	Available for discovered devices that show an “Awaiting Approval” status. (See also: Asset Approval Process.) Denies and uninstalls the agent. Transitions the device to an “Unmanaged” status on page refresh.	Assets - Assets Pending Approval
Create Asset	Available only for non-Syncro discovered devices that show an “Unmanaged” status and no associated asset can be located. Navigates you to the New Asset page, where you can manually create the asset using the discovered information: For more information, see Manually Create an Asset. Upon manual creation, the device transitions to a “Managed” status on page refresh and will also display in the Assets & RMM page/table.	Asset - Create
View Asset	Redirects you to the Asset's Details Page.	Asset - View

Tip: Most of the above actions are also available from the vertical ellipsis icon () in the Network Discovered Devices table. These include:

Install Agent: Available for any discovered device capable of having the Syncro Windows agent installed, when installation is not already “In Progress.”
Attempt Reinstall: Available for any discovered device with an “Install Failed” status.
Create Asset: Available for any discovered device when the Syncro Windows agent can't be installed (e.g., Linux machines).
View Asset: Available for any devices in a “Managed” status.

Additionally the ellipsis may include these additional actions:

Update Credentials: Available for any discovered device capable of having the Syncro Windows agent installed. Provides the ability to override Credentials provided in the Network Discovery Profile with device-level credentials. (Work in progress.)
Delete: Available for devices in an “Unmanaged” status, this option deletes the device from the Network Discovered Devices table. Note that deleted devices will be re-created in future scans if they're still on the network. (Work in progress.)

Bulk Agent Installation

Check one or more boxes for devices in the Network Discovered Devices table, then select “Install Agent” from the Actions button menu.

Note: This action is available only for Syncro Devices with credentials present, when installation is not already "In Progress."