Disable/Delete or Restore/Undelete Users
Table of Contents
Delete/Disable a User
You can disable a Syncro User in your account, which is equivalent to deleting them.
- Navigate to Admin > Users.
- Next to the desired user, click Disable User:
- Select the reason you are disabling them and click Disable User Account:
- Navigate to Admin > API - API Tokens to delete any tokens they use or have created.
IMPORTANT: Users can still access site features and use the mobile app with these tokens even though their account is disabled. - Look for any tokens with their name by them and click the red X to delete them. If they used the mobile app, for example, you will see a nameless token with their name as the creator, as shown below. Same for any tokens that others shared with them.
WARNING: If those tokens are used by anyone else, such as for Zapier access, you will need to create new tokens and update any apps that used them:
Restore/Undelete/Re-enable a User
To view previously disabled Syncro Users in your user list and possibly re-enable them, follow these steps:
- Navigate to Admin > Users.
- In the upper right, click Show Disabled Users:
- If you want to re-enable a user, to the right of that user, click Details.
- Uncheck the “Disable Account (Termination)” box:
- Click Update User.