Verified Email Domains provide an easy way to add DMARC/DKIM records to your DNS to ensure those checks pass. This process adds CNAME records on your server side to acknowledge that Syncro has permission to send emails on your behalf. This means your emails end up in spam less often.

IMPORTANT: Unless you're using SMTP, Syncro strongly recommends that you configure verified email domains as described in this document.

About Verified Email Domains

If you're still using the default, Syncro-provided email/Mailbox, the Verified Email Domains feature modifies how Syncro's built-in system sends email through SendGrid using a verified domain you control, which allows DMARC to pass. This has the additional effect of removing a snippet seen in the From address that says “Sent by Syncro” or “on behalf of” and only shows the intended outbound address.

If you're using the recommended custom-branded email/Mailbox option, you can configure Verified Domains before or after that's set up. 

If you're looking to bring your own SMTP for the highest level of control over deliverability, SMTP is still the best email solution. Configuring Verified Email Domains changes nothing; it works while SMTP is active.

If you do not wish to set up Verified Domains or are still having deliverability issues, you may want to set up an SPF Record.

Create a Verified Email Domain

 To set up Verified Email Domains, follow these steps:

1. Navigate to Admin > Emails - Verified Domains. Syncro displays the Email Domains page, listing any already configured.
2. Click +New Verified Email Domain. 
3. Enter the name of a domain you control, then click Create Verified Email Domain. Syncro displays a page letting you know the records are being created:   
   
4. Refresh the page. Syncro now displays the record information: 
   
5. Update your DNS records with the values shown. 
   
   Tip: When adding the Host to your DNS setup, you may only need the prefix (the left part from the domain in the Host—e.g., s8452, s8._domainkey, and s82._domainkey in the previous screen) rather than the entire string. This can differ from domain provider to domain provider. 
    
6. Click Verify DNS Records. Syncro begins processing your DNS validation request. When the DNS records have been successfully verified, the Verified Record column changes to green checkmarks:   
   
    
   Note: It may take a little while for these changes to take effect. If you don't see the checkmarks, refresh the page.

If and when you return to the Email Domains page, your domain is now listed and appears as Verified:

Set Up an SPF Record

A Sender Policy Framework (SPF) record is a type of DNS TXT record that lists the mail servers and domains that are allowed to send emails on behalf of a domain. 

SPF records are a primary way to authenticate email and help protect senders and recipients from spam, spoofing, and phishing.

First, you'll need to create an SPF record so that other mail servers know Syncro is allowed to send email on your behalf. 

If you already have an existing SPF record created (e.g., with Office 365), insert the IP for Syncro's server--which is 168.245.102.208 into it.

With Office 365 your existing SPF record looks like this:

v=spf1 include:spf.protection.outlook.com -all

So the new SPF record would look like this:

v=spf1 include:spf.protection.outlook.com +ip4:168.245.102.208 -all

If you don't already have an SPF record, make a new DNS record like this:

DNS Record Type: TXT     
v=spf1 +ip4:168.245.102.208 -all

Note: Syncro's outgoing email provider, SendGrid, may employ various sending IP addresses in addition to the one listed. These addresses may change over time. If the above IP address isn't working for you, you may want to check your email headers for the sending IP address and add it to your SPF record as well.