Documentation Center
Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Syncro Documentation Center
Getting Started
- Create a Customer
- Create a Contact
- Create a Policy
- Enable Remote Access
- Assign a Policy
- Install a Syncro Agent on a Device
- Remotely Access a Machine via Splashtop
- Use Backgrounding Tools
- View & Act on Generated Alerts
- Create Automations for Alerts
- Create Labor Rates
- Manually Create a Ticket
- Add Billable Time And/or Hardware to Tickets
- Create an Invoice
- Create a Recurring Invoice
- Syncro Glossary
Topics
Administration
Information for Tech Leaders customizing Syncro to best support the needs of their business.
Assets & RMM
Stay on top of client systems with remote monitoring of unlimited assets, automated alert remediation, patch management, and more.
Customers & Contacts
Manage all of your customers and contacts within Syncro.
Getting Started
If you're new brand to Syncro, these documents will help you get started.
Invoices & Payments
Invoice and receive payments for the valuable work you do for your customers.
Tickets
Keep your team organized and work flowing smoothly with Syncro’s flexible ticketing system.
Release Updates
Learn about new features and the latest improvements to the Syncro platform.
Calendars & Appointments
Integrate, sync, and manage your calendars and appointments in Syncro.
Mobile App
Streamlined Syncro functionality for technicians working in the field.
Imported
These documents have been imported from the former KB and have not yet been validated.
Syncro Account Management
Manage your Syncro subscription plan and billing/payment information.